Privacy Policy

Enviro Steam Carpet & Upholstery Cleaning LLC ("Enviro Steam," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our website or services.

1. Information We Collect

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Full name, email address, phone number, and service address.
• Service Details: Information about the cleaning services you request, including any specific details about your cleaning needs.
• Communications: Messages, inquiries, or feedback you send us via web forms, email, phone, or SMS.
• Booking Information: Appointment dates, service history, and payment method preferences.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, and pages visited, through standard web analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and fulfill your cleaning service appointments.
• Communicate with you about your service requests, quotes, and appointments via phone, email, or SMS.
• Respond to your inquiries and provide customer support.
• Send service reminders, promotional offers, and company updates (you may opt out at any time).
• Improve our website, services, and customer experience.
• Comply with applicable legal obligations.

4. Who We Share Your Information With

We do not sell or rent your personal information. We may share it only in the following limited circumstances:

• Service Providers: Trusted third-party vendors (e.g., scheduling software, email delivery services) that help us operate our business, strictly for that purpose.
• Legal Compliance: If required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets.

We do not share your personal information or SMS consent with third parties for their own marketing or promotional purposes.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

• You may request access to, correction of, or deletion of your personal information at any time.
• You may opt out of marketing emails by clicking "unsubscribe" in any email we send.
• You may opt out of SMS by replying STOP to any text message.
• California residents may have additional rights under the CCPA.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last Updated" date. Continued use of our services after any changes constitutes your acceptance of the updated policy.